Accessibility

ACCESSIBILITY STATEMENT

The present accessibility statement applies to the website https://terractiva.net.

COMPLIANCE STATUS

This website is partially compliant with Royal Decree 1112/2018 due to exceptions and non-conformities in the aspects indicated in the following point.

NON-ACCESSIBLE CONTENT

The content listed below is not accessible due to the following reasons:

  • Non-conformity with Royal Decree 1112/2018

There may be some contrast aspects that do not meet the minimum requirements, 3:1, with respect to adjacent colors of the background of the web section in question. [9.1.4.11 Non-text contrast]
There may be some unlabeled tags or instructions. [9.3.3.2 Tags or instructions]

There may be status messages that do not meet the minimum requirements. [9.4.1.3 Status messages]

There may be error suggestions that do not meet the minimum requirements. [9.3.3.3 Error suggestions (conditional)]

There may be failures in sequential navigation through the web page affecting its meaning or operation. [9.2.4.3 Focus order]

It is not possible to prevent people interacting through voice inputs from activating interaction elements accidentally. [requirement 9.2.1.4 – Keyboard character shortcuts]

  • There may be occasional editing failures on some web pages

Disproportionate burden
Not applicable.

PREPARATION OF THE NEXT ACCESSIBILITY STATEMENT

This statement was prepared on August 31, 2023.
The method used to prepare the statement was a self-assessment carried out by the company itself.

COMMENTS AND CONTACT INFORMATION

You can make communications about accessibility requirements (article 10.2.a of RD 1112/2018) such as:

  • Report any possible non-compliance by this website
  • Transmit other difficulties in accessing content
  • Make any other query or improvement suggestion regarding the accessibility of the website

Through the contact emailterractiva@terractiva.net
You can submit:

  • Complaint regarding compliance with the requirements of RD 1112/2018 or
  • Accessible Information Request regarding:

Contents that are excluded from the scope of application of RD 1112/2018 as established by article 3, section 4
Contents that are exempt from compliance with accessibility requirements due to imposing a disproportionate burden.

In the Accessible Information Request, it must be clearly specified, with all clarity, the facts, reasons, and request that allow verifying that it is a reasonable and legitimate request.

Complaints and claims about accessible information shall be made through the aforementioned email.

APPLICATION PROCEDURE

If once an accessible information request or complaint has been made, it has been dismissed, you do not agree with the decision made, or the response does not meet the requirements set forth in article 12.5, the interested party may initiate a claim. Likewise, a claim may be initiated if the period of twenty business days has elapsed without obtaining a response.

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